Reference

How blwclub Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your transactions and keep your account secure.

Account data protectedTouch 'n Go eWallet & Boost records handled with careNo data sold to third partiesYou can request your data any timeLocal law compliance where applicable

Explore the Lobby Read FAQ

What Data We Collect and Why

blwclub Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, email address, contact number and date of birth. When you make a deposit or withdrawal using Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so we can

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match it to your account wallet. We do not store your full e-wallet credentials or banking PIN. We also collect device and session data — your IP address, browser type and the pages you visit within the lobby — to detect unusual access patterns and protect
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your account. If you contact our support team, the content of that conversation is stored so we can follow up accurately. Data is held only as long as your account remains active or as required under the laws of the jurisdiction where access is permitted. If
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you close your account, we retain a minimal transaction record for the period required by applicable law, then delete the rest. You can ask us what we hold at any time by reaching out through live chat or email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is built into the account layer, not added as an afterthought. Every session runs over SSL encryption, and account logins require OTP verification to a number you registered with us. Transaction records from Touch 'n Go eWallet, Boost and GrabPay are stored in systems with restricted internal access — only the teams that need to see payment data to resolve disputes can access it. We do not share your personal data with marketing companies or third-party data brokers. Players in Subang Jaya and across Malaysia who access the lobby through mobile browsers benefit from the same encryption layer as desktop sessions.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your lobby preferences. We do not use tracking cookies that follow you across other websites after you leave.

Account Security

OTP verification is required at login and when you change your registered contact number or email. This step prevents unauthorised access even if your password is compromised.

Data Retention

We keep your active account data only while your account is open. Closed accounts have transaction records retained for the minimum period required by applicable law, then purged.

Third-Party Access

Payment processors like Touch 'n Go eWallet and GrabPay receive only the data needed to complete your transaction. We do not pass your profile data to studios or game providers.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the data we hold on your account, our support team handles those requests directly. You do not need a lawyer or a formal form — a message through live chat or email is enough to get the process started. We aim to respond to all data-related requests within the timeframe required under applicable local law.

Team online

Live Chat

Start a live chat session from any page in the lobby. Our team can pull up your account details and handle data requests during the conversation.

Email Support

Send your data request to our support email. Include your registered username and the nature of your request so we can locate your records quickly.

Account Settings

Log in, go to your account settings page, and use the data management section to view or update personal details you provided at registration.

Questions About Your Privacy Rights

These are the questions we get most often from account holders about how their data is handled. If your question is not covered here, live chat is the fastest way to get a direct answer from our team.

We collect your name, email address, contact number and date of birth at registration. We also record device and session data during your visits to detect unusual account activity.

No. We record only the transaction reference and amount for each deposit or withdrawal. Your e-wallet login details and PIN never pass through our systems.

Yes. Send a request via live chat or email with your registered username. We will compile what we hold and share it with you within the period required by applicable local law.

Contact us through live chat or the support email. Once your account is closed, we delete all non-essential data and retain only the minimal transaction record required by law.

Payment processors like GrabPay receive only what is needed to complete your transaction. Game studios and providers do not receive your personal profile or contact details.

Inactive accounts retain data as long as the account remains open. Once you close it, we follow the applicable legal retention period for transaction records, then remove the rest.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Infoblwclub Deposits & Withdrawals InfoEsports Sportsbook

How blwclub Handles Your Personal Data

How We Protect and Manage Your Information

Cookies and Session Data

Account Security

Data Retention

Third-Party Access

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

Questions About Your Privacy Rights

01 What personal data does blwclub collect when I register?

02 Does blwclub store my Touch 'n Go eWallet or Boost account credentials?

03 Can I request a copy of all the data blwclub holds on my account?

04 How do I ask blwclub to delete my account data?

05 Does blwclub share my data with game studios or payment providers?

06 What happens to my data if I stop using my account?

Privacy Policy

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